Last updated: 1/12/2025

These Terms of Service (“Terms”) set out the basis on which Reveal You C.I.C. (“we”, “us”, “our”) provides services to you.

By using our website, booking a session or attending a workshop, you agree to these Terms. If you do not agree, you must not use our services.

1. Who we are

Reveal You C.I.C. is a Community Interest Company registered in England and Wales under company number 16289477.
Registered office: Vision Accounting Fortis House, Cothey Way, Ryde, Isle of Wight, PO33 1QT, England.
Email: info@revealyou.co.uk

2. Our services

We provide support to young people, parents, carers and (where relevant) schools and organisations, including:

• coaching and mentoring;

• pre-assessment support and screening;

• workshops, courses and training;

• related resources and follow-up materials.

We do not provide medical, diagnostic or emergency mental health services. We cannot make or confirm medical diagnoses, prescribe medication or act as a crisis service.

Information, tools and resources we provide are for support and educational purposes and are not a substitute for medical advice. You are responsible for seeking medical or other professional advice where needed.

3. Who our services are for

Our services are intended for:

• parents and carers of young people;

• young people, with the involvement and consent of a parent/carer where required;

• schools, colleges and organisations (for staff training, workshops, etc.).

• adults

By using our services, you confirm that:

• you are at least 18 years old; or

• if you are under 18, you are doing so with the knowledge and consent of your parent or carer and in line with our booking arrangements.

If you are booking on behalf of a school or organisation, you confirm you are authorised to do so.

4. Booking and contracts

A contract between you and us is formed when:

• you request a service (for example, by sending a booking enquiry, completing a booking form or using our online booking system); and

• we accept your booking (for example, by email confirmation, invoice or booking system notification).

We reserve the right to refuse or cancel a booking (for example, where the service is not suitable, we do not have capacity, or you have not complied with these Terms). Any payment already made for a booking we cancel will be refunded.

5. Fees and payment

Our fees will be made clear to you before you confirm a booking.

• Fees may be shown on our website, in written proposals, or in email.

• All prices are in pounds sterling (GBP) unless stated otherwise.

• Payment terms will be set out in our booking information or invoice (for example, payment in advance, or within a set number of days).

You agree to pay all fees when due. If payment is late, we may:

• pause or cancel sessions or services; and/or

• charge interest or apply late payment procedures in line with our invoice terms (especially for schools/organisations).

6. Cancellations and rescheduling

6.1 Your cancellations

For individual sessions (coaching, pre-assessment, etc.):

• If you need to cancel or reschedule, please give us at 24hrs notice.

• If you cancel with less than 24hrs notice, we may charge or count the session as used.

For workshops, courses or group sessions:

• Cancellation terms will be clearly stated in the booking information.

• We may not be able to offer a refund close to the start date, as places and costs will already have been committed.

Where possible, we will always try to be reasonable and consider individual circumstances, especially where there are health or family emergencies.

6.2 Our cancellations

If we need to cancel or reschedule (for example, due to illness, emergencies or other unforeseen circumstances), we will:

• inform you as soon as reasonably possible; and

• offer to reschedule or provide a refund for any session or event you have already paid for and which we cancel without providing an equivalent alternative.

We are not responsible for any additional costs you incur (e.g. travel, childcare, time off work), unless we have agreed to this in writing.

7. Your responsibilities

You agree to:

• provide accurate, up-to-date information relevant to the support you are seeking;

• attend sessions on time and in a suitable, private environment where possible;

• treat our staff and other participants with respect;

• let us know as soon as possible about any safeguarding or risk concerns.

If you are a parent/carer, you are responsible for:

• ensuring that the young person is supported to attend appropriately;

• deciding what information you share with us;

• seeking additional professional advice or support where needed (e.g. GP, CAMHS, educational psychology).

We can end or pause services where:

• we reasonably believe the service is not appropriate or safe to continue;

• there is abusive, discriminatory or unsafe behaviour; or

• you repeatedly miss or cancel sessions contrary to these Terms.

8. Safeguarding and confidentiality

We take safeguarding seriously and aim to create a safe, respectful environment.

We treat information shared in sessions as confidential, but there are important exceptions:

• If we believe that you (or a young person or someone else) is at risk of serious harm, we may need to share relevant information with appropriate services (for example, safeguarding teams, emergency services, GP, or school).

• We may also share information if required by law or by a court order.

Where possible, we will discuss this with you first, but there may be situations where we must act quickly.
For more details about how we handle your personal data, please see our Privacy Notice.

9. Intellectual property

Unless we say otherwise in writing:

• all materials we provide (including worksheets, slides, recordings, handouts, and online content) are owned by us or licensed to us;

• you are granted a personal, non-exclusive, non-transferable licence to use those materials for your own personal or internal school/organisation use only.

You must not:

• copy, share, publish, sell or distribute our materials to others; or

• use our materials to create your own services or programmes for commercial gain,

without our prior written permission.

10. Website use

When using our website, you agree that you will not:

• use it in any way that breaches applicable law or regulation;

• introduce viruses, malware or other harmful material;

• attempt to gain unauthorised access to our systems or data;

• use the website in a way that could damage or impair it or interfere with other users.

We try to keep the website available and accurate but cannot guarantee it will always be:

• free from errors, omissions or interruptions; or

• free from bugs, viruses or other harmful components.

You are responsible for using appropriate virus protection software.

11. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot be limited or excluded by law.

Subject to this, and to the maximum extent permitted by law:

• we are not liable for any loss of profits, business, data, or any indirect or consequential losses;

• our total liability to you in connection with any service will not exceed the amount you have paid for that service.

Our services are designed to provide support, information and guidance. We cannot guarantee specific outcomes (for example, admission to a particular school, a diagnosis, or a specific change in behaviour).

12. Events outside our control

We are not responsible for failure to fulfil our obligations where this is caused by events beyond our reasonable control, including (for example):

• power or internet outages;

• extreme weather;

• strikes or industrial action;

• public health emergencies;

• changes in law or government guidance.

If such an event affects a service, we will work with you to rearrange or provide a suitable alternative where reasonably possible.

13. Complaints and feedback

We welcome feedback and aim to resolve concerns quickly and fairly.

If you are unhappy with any aspect of our service, please contact us via info@revealyou.co.uk in the first instance, explaining:

• your name;

• details of the service;

• what has happened and what you would like us to do.

We will acknowledge your complaint and let you know how we will handle it.

If your concern relates to how we handle your personal data, you can also refer to our Privacy Notice for information about your rights and how to complain to the Information Commissioner’s Office (ICO).

14. Changes to these Terms

We may update these Terms from time to time (for example, to reflect changes in law, our services or our business).

• When we do, we will post the updated Terms on our website and change the “Last updated” date at the top.

• The version in force at the time you book or use a service will apply to that service.

If we make any significant changes that affect you, we will take reasonable steps to notify you (for example, by email or via our website).

15. Governing law and jurisdiction

These Terms, and any non-contractual obligations arising from them, are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms or our services.